Question: What products count towards earning Borzall Bucks?
Answer: All tooling counts towards accruing Borzall Bucks on your account. A promotional product such as hats, keychains, shirts, stickers, etc. does not contribute to your Borzall Bucks balance. From time to time, there will be promotions that contribute to the Borzall Bucks (i.e. "All Eagle Claw Sales in April count for double Borzall Bucks").
Question: Can I redeem Borzall Bucks for tooling?
Answer: No, Borzall Bucks is only redeemable for Promotional Borzall gear found in the Melfred Borzall Gear category.
Question: What is the exchange rate for Borzall Bucks?
Answer: One Borzall Buck is redeemable for the equivalent of $1.00 USD of Melfred Borzall Gear.
Question: Where do I check my Balance of Borzall Bucks?
Answer: Every account has a "Borzall Bucks" tab in the MyBorzall account. Clicking this tab will show you redemption history, balance, and current exchange rates.
Question: I cannot see the red button during the checkout process that says, "Use Borzall Bucks". Why not?
Answer: The system will only allow you to redeem your Borzall Bucks if you have to qualify promotional products from the Melfred Borzall Gear category in your cart. If you do not, it will not show you the red button. Try exiting the checkout process and adding a promotional product to the cart before checking out.
Question: Can I refund my Borzall Bucks to pay a balance on my account or for cash?
Answer: No, Borzall Bucks are not redeemable for cash value...only super cool gear made for drillers.
Question: I have made a purchase from my local distributor of Melfred Borzall tooling, why don't I see Borzall Bucks in MyBorzall Balance?
Answer: Borzall Bucks are accrued for purchases made solely online. If you purchase tooling online and work in an authorized distributor's region, we will fulfill the tooling order through your distributor as usual and you will receive the Borzall Bucks in your account...but the order must originate from the www.melfredborzall.com website.